All shipments are free from € 40 in the peninsula in Spain (Iberian Peninsula) and from € 50 in the Balearic Islands and Ceuta.
(No shipments are made to the Canary Islands or Melilla ... although we would love to and we are working on it!)
Germany: € 10 | Free from € 70
Austria: € 12 | Free from € 70
Belgium: € 11 | Free from € 70
Denmark: € 10 | Free from € 70
France: € 10 | Free from € 70
Italy: € 11.70 | Free from € 70
Luxembourg: 9.75 | Free from € 70
Netherlands: € 10 | Free from € 70
Poland: € 12 | Free from € 70
Slovakia: € 12 | Free from € 70
Slovenia: € 12 | Free from € 70
Switzerland: € 13 | Free from € 70
ABOVE € 20
Croatia: € 20 | Free from € 200
Bulgaria: € 20 | Free from € 200
Estonia: € 20 | Free from € 200
Finland: € 20 | Free from € 200
Sweden: € 21 | Free from € 200
Greece: € 22 | Free from € 200
Hungary: 19.50 | Free from € 200
Ireland: € 20 | Free from € 200
Latvia: € 20 | Free from € 200
Lithuania: € 20 | Free from € 200
Madeira: € 20 | Free from € 200
Malta: € 22 | Free from € 200
Norway: € 28 | Free from € 250
Romania: € 20 | Free from € 200
ABOVE € 30
Albania: € 36 | Free from € 360
Cyprus: € 30 | Free from € 300
Kosovo: € 37 | Free from € 350
Montenegro: € 37 | Free from € 350
North Macedonia: € 37 | Free from € 350
Siberia: € 33 | Free from € 350
Spain (Iberian Peninsula)
Once the order is placed, the product will be delivered to the address indicated by the user within 24/72 working hours. This means that neither holidays nor weekends count. A trick? place the order before 3:00 p.m. and it will be more than 24 hours than 72 hours due to our warehouse hours 😉
In the event that you are not at home when you try to deliver, you will be called by phone to make a new delivery, but any incident write to us and we will be happy to assist you. We are very kind 🙂
Europe and islands
Once the order confirmation is sent, the Product will be delivered in 3 and 7 working days, depending on the country. Shipping details will appear in your confirmation email.
Spain (Peninsula, Balearic Islands and Ceuta)
FREE RETURNS ON ALL PERFUMES:
We give away a sample with each perfume so you can try it and, if it doesn't convince you, it can be returned free of charge.
* It is possible that when reimbursing a product, the platform is left with a percentage of the return that is usually very small (cents).
OTHER PRODUCTS: Sample returns, Body Mist and / or promotions that specifically indicate it on their product page are not allowed.
FREE RETURNS OF ALL PERFUMES IN THE FOLLOWING COUNTRIES:
Germany, Austria, Belgium, Denmark, France, Luxembourg, Italy, Netherlands, Poland, Slovakia, Slovenia, Switzerland
We give away a sample of the perfume in each order to try before opening.
IN THE REST OF EUROPE
In the rest of the European countries we do not accept returns due to high shipping costs.
We always work to make sure you love the product, but if you need to return an order, we'll be happy to help.
You have 10 days to try the sample that we give you and decide if you keep the perfume or not.
Steps for a return:
1. Write to the email firstname.lastname@example.org informing the order number and the desire to return the product.
2. From Ovéh we will manage, together with you, a day to collect the product. It is essential that you tell us an optimal day to pick up the order within a maximum period of 7 days from when we ask for it by mail.
3. The perfume must be returned unopened. It is the only important requirement. It does not print tickets or put it in special boxes. It is not necessary to return the sample, understanding that it is a gift so that you can taste the perfume.
4. Once the perfume has been collected, Oveh has a maximum period of 5 working days to verify that the packaging has not been opened and / or that the product is in good condition. Once we have verified that everything is fine, we will proceed to the refund.
As you can see, we want to make it very easy for you so that returning a perfume is not an impossible task.
Free samples. How does it work
For the most indecisive people, we have decided to create this promotion where we refund the full amount of the set you buy, we will tell you how!
1. Choose the set that you most want to try according to your tastes. We have put a lot of effort into designing sets depending on what perfume you are looking for so that you can find several "similar" options.
2. At the moment you will receive an email with a € 8 discount (as it is the cost of each set), which you can apply to your next purchase. Namely; that if you decide on a perfume and buy it, you will only pay the shipping costs of the set.
3. IMPORTANT NOTE: If you decide to buy several sets or the complete pack of samples, you will only be able to apply € 8 to your next purchase, as the coupon is for a single use and cannot be combined with others.
You can contact us by email email@example.com or through our Instagram (@ oveh.madrid) We respond very quickly!
You can also call or write without problem to any of these numbers: 686271357
At Ovéh we guarantee the quality of our products in the legally established terms. We assume the responsibility derived from any possible defect of origin or raw material of the purchased product.
In this case, the product will be repaired, exchanged or returned at no cost. We will not be liable for deficiencies caused by improper use, negligence, blows or force majeure, or components subject to wear due to normal use of the product.
For any questions or if you want to make use of the guarantee, contact us at the customer service phone:
686271357 from 09:00 to 18:00 hours or send us an e-mail to the address: firstname.lastname@example.org